Privacy Policy of SNC
Last updated: August 2025
This privacy policy will help you understand who we are, which personal data we collect from you, the reasons for collecting such data, and how we handle this data. When you use our products and services or interact with us, we may process your personal data. The approach we take to respect your privacy is based on the following principles:
Who are we? SNC is a company that develops SNC smart products and services under the SNC smart brand. As a global lighting enterprise, SNC possesses recognized expertise in the development, manufacturing, and application of lighting products, systems, and services. References to "we" or "our" in this Privacy Policy refer to the data controller: SNC (located at Zhengda'an Industrial Park City, Yanluo Street, Bao'an District, Shenzhen , China) and its affiliated companies with which you have had, currently have, or may have a relationship in the future, or which otherwise determine the purposes and means of processing your personal data. Note that affiliated companies of SNC include subsidiaries controlled directly or indirectly through ownership by SNC. We protect your personal data in accordance with our Binding Corporate Rules ("SNC Privacy Policy").
This privacy policy applies to the processing of personal data when you interact with SNC smart and its products and services. For example, it covers the following scenarios:
If you are a resident of the United States, this privacy policy will be accompanied by a country-specific privacy statement, which will also apply to you. If you have a direct relationship with us but fall outside the scope of this SNC smart Privacy Policy, your personal data will be governed by another privacy policy of Shenzhen SNC Opto Electronic Co.,Ltd. This privacy policy applies to you only when we act as the data controller processing your personal data. If we act as a data processor, the privacy policy of the data controller will govern the processing of your personal data. Please note that as an international company, this privacy policy may be supplemented or superseded by additional provisions to comply with local legal requirements and to provide you with further information about how we process your personal data through specific SNC smart products, services, systems, or applications.
Depending on how you interact with us, the products or services you use, or how you use these products or services, we process different types of personal data.
| Source of Data | Personal Data in Use |
|---|---|
| SNC smart Consumer Application: Login Data | If you choose to log in, we will process the following identifiers: A unique social account ID. This ID is a string of unique data that does not directly identify you. Other data (such as the required data mentioned below) is associated with this ID. |
| SNC smart Consumer Application: Required Data | To ensure the intended, reliable, and secure operation of SNC smart products and services, certain information from your SNC smart ecosystem and mobile application is automatically shared with us: Information related to the mobile application and SNC smart installed products (including device configuration data), unique user and device identifiers, external IP addresses, system errors and crash reports. Additionally: We may request your full name and email address for login authentication purposes. You may also choose to provide your home address and phone number. |
| SNC smart Consumer Application: Optional Data | To improve products and services, personalize experiences, or conduct our marketing activities, optional analytical information will be shared with us. If necessary, we will obtain your consent in advance to obtain these data. Information regarding the usage of mobile applications, services, installed products, and unique user and device identifiers. |
| SNC smart Beta Program | We collect additional personal data from users who opt into our Beta Program. These data include full name, postal address, unique user and device identifiers, and contact information. |
| Source of Data | Personal Data in Use |
|---|---|
| Purchase and Return Page | Products or services subscription information, order information (such as contact details, shipping and invoice addresses), invoice information and history, as well as payment status. Apart from the general payment status (payment successful, payment rejected or payment suspended), we will not capture, store or access any bank or credit card information. If applicable, we will also handle return or exchange information. |
| Source of Data | Personal Data in Use |
|---|---|
| Website Technology | The websites you visit or the links you click in our marketing emails or similar communication channels. |
| Contact Forms, Marketing Forms, and Similar Forms. | If you submit a contact form or register for our newsletter or marketing offers, we may process certain personal data. We may collect the following personal data: Your name and contact information. |
| Customer Services | We use personal data to provide you with customer support, respond to your inquiries, fulfill your requests, and deliver relevant customer services. We may also use this personal data to improve and customize our products and their features, as well as to train our consumer care staff. When you contact our consumer support or communicate with our consumer care representatives via email, phone, social media channels, or similar means, we may process the following personal data: If you have provided prior consent when required, we may record call content. The questions or requests you submit. The status of your request. If necessary for providing consumer support, we may access any available data sources. Under special circumstances (e.g., product safety concerns, product replacements, recalls, or other related reasons), we may request your contact information. In such cases, this contact information will be used solely for the purposes stated above. |
| Comments and Feedback | We use this personal data to generate insights for ourselves and other users regarding the value of our products and services. When you utilize this feature, we may process the following personal data: Your comments and ratings. Your name. |
| Promotions, Lotteries, and Competitions | We use this personal data to facilitate your registration for contests, prevent fraud, deliver prizes, and---with your consent---conduct marketing communications. If you choose to participate in our contests, depending on your selections or contest requirements, we will collect the following personal data: Your name, contact information, postal address, date of birth, and other details as required by the contest terms or necessary for participation. |
| Social Listening | We use these personal data to gain a comprehensive understanding of people's opinions about us and our brand, and to address issues related to our products and their functions. When you interact or communicate publicly on social media, your personal data is processed by a third party that provides us with social listening services. The collected personal data includes, depending on the content you choose to make public, such as name, interests, comments, and the content you post/share. |
| User-Generated Content | If you agree, we may use content you post online (such as images or videos featuring SNC smart products) to display for public across any of our channels. The personal data processed depends on the information you make publicly available. Collected personal data may include details such as your username and the comments or content you post. Please note that content you agree to provide to us may be viewable by the public. Therefore, before consenting, you should ensure you are comfortable sharing any personal data that may become publicly accessible. |
| Third Parties | In addition to our websites, applications, and other digital channels, we may obtain information about you from other sources, such as social media platforms, co-marketing partners, or other product and feature providers that complement the SNC smart ecosystem (e.g., voice assistant functionality providers). The specific personal data processed depends on your choices and the third parties involved. If you wish to receive detailed information regarding this matter, please contact us. |
We use your personal data to provide you with a safe, reliable, and personalized SNC smart product and services experience. We may also use your feedback to improve our products, provide customer support, or carry out personalized marketing communications, etc.
| Purpose | Example |
|---|---|
| Providing Services, Concluding and Executing Agreements | This purpose includes the use of personal data related to concluding and executing agreements with you, including activities such as sales, billing (including settlement of payment transactions), delivery of products or services, registration on the mobile application or website, warranties, transactions, services or legal communications, account management, and providing basic product functions. Process your personal data when you request or consent to it. |
| Provide Personalized Support, Including Responding to Inquiries | This objective includes providing personalized support through communication channels (such as customer care). You can contact us via social networks by calling, chatting, or sending us messages. |
| Relationship management, personalized communication and (direct) marketing | This purpose includes using personal data for activities such as maintaining and promoting contacts, external communications, account management, product recalls, executing and analyzing market research and marketing strategies, and executing direct marketing communications. By using personalized emails, messages or advertisements that are tailored to your preferences, interests or profile, we offer a personalized experience. These emails, messages or advertisements are presented through various digital touch points (such as emails, our mobile application or social media channels). |
| Personalization of Products and Services | This purpose includes customizing our products, services, and features according to your preferences and interests (e.g., personalization on our website or application). |
| Products and Services Improvement and Development | This objective includes improving products, services, product functions, communications or mobile applications, as well as developing innovative technologies or features. Send survey communications for market research purposes. Unless otherwise stipulated by applicable laws, we will only send such communications to you after obtaining your prior consent. |
| Compliance with Legal Obligations | This purpose includes using personal data to ensure compliance with applicable legal obligations incumbent upon us, including disclosing personal data to government agencies or regulatory bodies (including tax authorities and other competent authorities in our line of business). If a competent authority requests disclosure of our consumers' personal data, we will follow the SNC smart notice for agency disclosure requests. |
| Protecting Our Rights and Assets | This purpose includes using personal data to protect our rights and assets, including managing and ensuring the security of our IT infrastructure, protecting our rights and property, and protecting the rights and property of others. This also includes using personal data to prevent, detect, investigate, and take action against criminal activities, fraud, unauthorized behavior, or other misconduct. |
We process your personal data based on one or more of the following legal grounds:
If we process your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. If we process your personal data based on legitimate interests, you have the right to object to such processing. We will then cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
We may share your personal data with the following categories of recipients:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:
If you wish to exercise any of the rights set out above, please contact us.
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@snc-lighting.com
Postal address: Zhengda'an Industrial Park City, Yanluo Street, Bao'an District, Shenzhen, China