SNC Smart Terms of Use
Last updated: August 2025
a. It is easy for you to overlook these SNC Smart Terms of Use ("terms"), but important to read them carefully to understand what we can offer you and require of you.
b. The relationship between us: The terms define the relationship between you and us. When we refer to "we" or "our", we are referring to SNC, the manufacturer of SNC smart product, with its business address at Zhengda'an Industrial Park, Yanluo Street, Bao'an District, Shenzhen.
c. Covered services: These services are applicable to SNC smart products (hereinafter referred to as "products") , covering services such as your access and use of the embedded software in the products, your access and use of our applications downloaded to your smartphone or tablet, and access to the services and functions of the product through our website and applications, among others. Collectively, these are referred to as the "services."
d. Age Requirement: If you are under the legal age to sign a contract, you must obtain permission from a parent or legal guardian to accept these terms, use the services, and create a user account.
e. The Contents Not Covered by The Term: The products purchased by you are subject to the sales terms applicable at the time of your purchase and include any statutory warranty rights you hold as a consumer in your country/region of residence. Certain features of the services may be subject to additional terms, which we will provide along with these features.
a. License to use the services: We grant you the permission to use the services to control and monitor the products that you own or are authorized to control and monitor.
b. Registering for an account: These services may require you to have an account for access. You are responsible for ensuring the accuracy of your information (for setting up your account) and to take measures to secure your account. For more information regarding your privacy, please refer to Article 5.
c. Authorized Users: If you are an administrator (referred to as an "Administrator" or "Owner"), you can grant other individual access to monitor, control, and use the products and services in accordance with the permissions set by the services. Such individuals are designated as "Authorized Users." You should only authorize individuals you trust to access the products and services.
d. Services Improvements:
e. Services Dependency: The normal operation of the services relies on data transmission through third-party devices and service providers, including your Wi-Fi network, wireless-enabled devices (e.g., smartphones or tablets), and (for certain products) broadband internet access. SNC does not control any such third-party devices or services, nor is responsible for their compatibility with the products and services, correct configuration, and related costs. If these devices or services are interrupted, delayed, refused, or otherwise restricted for any reason, the services may become unreliable or unavailable during the period of restriction. You are solely responsible for any costs related to such third-party devices and services. Specifically, streaming and watching recorded videos may incur additional significant charges.
f. Your Conduct: When providing services, we aim to ensure everyone can benefit from the services.This needs you to adhere to the following code of conduct:
g. Additional products May Be Required: The use of certain products may necessitate the use of additional products as specified in the instructions.
h. Communications Related to services: We may occasionally send you announcements and other information through our websites or applications. If you have any questions regarding the products, services, or these terms, please contact us through our consumer support channels.
i. Feedback: We welcome your feedback regarding the services and products. If you choose to provide us with feedback, we may take action based on it but assume no obligation towards you.
j. Vulnerability: Any product that relies on wireless or internet connection, or is connected to any form of network (e.g., cloud storage), may be inherently insecure and susceptible to exploitation or infiltration by malware, spyware, or similar variants ("Vulnerabilities"). Vulnerabilities may provide malicious actors with pathways to arm or disarm your system or related products;to view, extract, modify, destroy, steal, disclose, or manipulate your data or that of others;to monitor and/or spy on your and others' activities;to cause internet and network disruptions;to permit accidental or unauthorized access to your account by third parties; and to otherwise endanger the safety of individuals, property, or data. We do not guarantee or state that the services are secure, and/or that the services are free from or immune to Vulnerabilities.
k. Liability Exemption for External Circumstances: We shall not be held responsibly for any failure or delay in performance resulting from circumstances beyond our reasonable control(including fires, storms, lightning strikes, strikes, floods, earthquakes, epidemics, terrorist attacks, explosions, acts of war or military operations, civil unrest, disruptions in transportation or supply chains, energy supply shortages, computer viruses, electrical or electromagnetic interference affecting mobile networks, any legislative or regulatory measures (in whole or in part) pertaining to software---particularly those implemented by national or international organizations or authorities---and any amendments thereto, as well as any events generally necessitating the application of local or national plans to ensure the continuity of telecommunications services).
a. User Submission Information and Device Data: Certain services allow you and your authorized users to store or provide information through the services in various ways---we refer to such information as "User Submission Information." If you choose to provide user submission information. ensure you possess the necessary rights and that such actions are legal. Additionally, the services may automatically provide us with information about your use of the products, as well as various devices, third-party services, or applications connected to the services---we refer to such information as "device data". Your user submission information and device data remain your property, meaning you retain any rights you hold to the user submission information and device data.
b. License to Use Your Information: Subject to your privacy rights as outlined in Article 5 below, by using the services, you grant us a worldwide, non-exclusive, royalty-free license to permit us (and our licensees and contractors) to:
For the purposes of:
c. Security of Your Information: We value the integrity and security of your information and strive to implement appropriate security measures. However, we can not guarantee that unauthorized third parties will never breach our security measures or misuse your information.
a. Access to Third-Party Products and Services: The services may enable the products to interact with products, applications, and services provided by other parties ("Third-Party products and services"). To facilitate such interaction, we may need to exchange your user submission information and device data with the relevant third parties. You are solely responsible for your interactions with and use of Third-Party products and services. We assume no liability for third-party products and services or any interfaces between such third-party offerings and our products and services.
b. Standards or Communication Methods: The products may utilize various open or commonly adopted standards or methods to communicate and collaborate with smart or connected devices, which are also employed by other products, systems, or services not manufactured by us. Such products and related services that have not been designated or certified by us as compatible with the products and services may not be compatible, even if they operate using the same or similar standards or communication methods.
c. Links to Third-Party Websites: Our websites, applications, or communications may contain links to other independent third-party websites. These links are provided for your convenience only. As these websites are not under our control, we do not endorse or assume any responsibility for their content of such websites.
We understand and value your privacy, and the protection of your personal information is of utmost importance to us. We have published the "Privacy Policy", accessible at "Account > About > Privacy Policy" (hereinafter referred to as the "Privacy Policy"), which covers aspects such as the ownership and protection of your personal information's intellectual property rights, collection, use, sharing, storage, and protection. This Privacy Policy is incorporated as part of these terms, and we strongly advise you to read it carefully.
a. Services Suspension: We may temporarily suspend the services for security reasons, system failures, maintenance and repair, or other circumstances without prior notice to you.
b. Termination or Suspension of Your Access to The Services: You always have the right to stop using the services at any time. However, we reserve the right to terminate or suspend your access to the services or delete your user account if any of the following circumstances occur:
a. Intellectual Property Rights: Although we permit you to use our services, we (along with our suppliers and licensors) retain all intellectual property rights that we (as well as our suppliers and licensors) hold in the services.
b. Our Content: The services contain all content that are owned by us. You may use our content in accordance with the provisions of these terms, but we reserve all intellectual property rights in the content. Please do not delete, cover or alter any of our brand logos, emblems or legal statements.
c. Other Content: The services may allow you to access content owned by other individuals or organizations. Without the permission of such individuals or organizations or in accordance with the law, you are not allowed to use such content.
d. Software: Certain services involve access and use of the software, such as the software embedded in our applications or products. We grant your permission to use such software as part of the services. This license is global (i.e., valid worldwide), non-exclusive (i.e., we can also license the software to others), personal (i.e., you can not extend it to any other person), and non-transferable (i.e., you can not transfer the rights to any other person). Some services include software provided under the open-source license terms that we make available to you. In some cases, certain terms in the open-source license explicitly cover some portions of these terms. Therefore, it is essential to read these licenses carefully.
e. Prohibited Actions: You are prohibited from copying, modifying, distributing, selling or leasing any part of the services or the software contained within it. Furthermore, unless permitted by applicable laws, you are not allowed to reverse-engineer any of our source code or attempt to extract anything from it.
a. Disclaimer: Although we hope that you can use the services as comfortably as possible and fully trust our services, please be aware that we can only provide the services"as is"and"as available".We make no warranties, guarantees, or representations of any kind regarding the services (including their content, specific functionalities, availability, reliability, or ability to meet your needs), as the services may not perform as intended. In the unfortunate event that the services fail to operate, please accept our most sincere apology. We understand that this may cause inconvenience and distress. We shall not be liable for any interruption in the software access. Additionally, we may decide to suspend access to the software temporarily or indefinitely. To ensure the effectiveness and security of the services, we reserve the right to modify the technical features of the services at any time without prior notice.
b. Our Liability: We shall not be liable for any indirect, consequential, punitive, special, or incidental damages. All liability arising from or related to your use of the services shall be limited to the lower of the following amounts: (i) the fees you paid for the relevant services in the 3 months prior to the occurrence of the breach(if any); or (ii) 50 euros. This clause limits our liability only to the extent permitted by applicable law.
a. To the maximum extent permitted by applicable law, except as specifically provided in the following paragraphs of this Article 9 or Article 11, this term, the relationship between you and us, and your use of the services shall be governed by the laws of your country of residence. Both you and we agree to submit to the exclusive jurisdiction of your local courts. We expressly do not deny or exclude the applicability of the United Nations Convention on Contracts for the International Sale of Goods and any other laws that provide for the application of the laws of other jurisdictions.
b. If you are a resident of the United States, these terms, your relationship with us, and your use of the services shall be governed by the laws of New Jersey, excluding its conflict of laws and choice of law provisions.
c. If you are a resident of Canada, these terms,your relationship with us, and your use of the services shall be governed by the laws of Ontario, without regard to its choice of law or conflict of law provisions.
d. If you are a resident of France, then the Nantier Court has exclusive jurisdiction.
e. If you are a resident of India, you and we agree that any disputes or controversies shall be resolved through arbitration by a sole arbitrator mutually appointed by both parties. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 2015 (as amended). The arbitration venue will be Gurgaon, Haryana.
f. If you are a resident of Sri Lanka, you and we agree that any disputes or controversies shall be resolved through arbitration by a sole arbitrator jointly appointed by both parties in accordance with the Arbitration Act 2005(Revised Edition).The arbitration will be held in New Delhi, India.
g. If you are a resident of Malaysia, the courts of West Malaysia shall have exclusive jurisdiction.
h. If you are a resident of China, the local court in Shenzhen, China has exclusive jurisdiction.
i. If you are a resident of Taiwan, the Taipei District Court of Taiwan has exclusive jurisdiction.
j. If you are a resident of the Czech Republic, you can also contact the Czech Trade Inspection Authority at http://www.coi.cz.
k. If you are a consumer from the European Economic Area (EEA) and believe that your complaint has not been adequately resolved, you may (but are not obligated to) use the European Online Dispute Resolution (ODR) platform.
a. Under applicable laws, you may possess certain rights that can not be restricted by contractual agreements such as these terms. The terms shall in no way limit such rights.
b. If a certain regulation is proven to be invalid or unenforceable, it will not affect any other provisions of these terms.
c. If we do not take immediate action after you fail to comply with these terms, it shall not constitute a waiver of our right to take action in the future.
d. We reserve the right to update these terms to reflect changes in our services, business operations, or for legal, regulatory, or security reasons. If we make material changes that significantly impact you, we will use reasonable efforts to notify you via the SNC smart application, by posting a notice on our website, by email, or by other means. Your continued use of the services after receiving any such notice constitutes your acceptance of the changes.
e. Not all services are available in your country or region.
f. For information on how to contact us, please visit our product website:https://www.snc-lighting.com/contact.html
g. Any provisions (whether express or otherwise) that remain in effect during or after the termination of the services shall remain valid.
This Article 11 lists additional terms applicable to specific products, services, or countries. In the event of any discrepancy between this Article 11 and any other provision of these terms (excluding this Article 11), the terms of this Article 11 shall prevail.
United States: Notice to California Residents :According to Article 1789.3 of the California Civil Code, California residents are entitled to the following consumer rights statement: If you have any questions or complaints regarding our website or these terms, please send inquiries through the "Contact Us" link (website:https://www.snc-lighting.com/contact.html). You can also write to the Customer Satisfaction Department at address: Zhengda'an Industrial Park City, Yanluo Street, Bao'an District, Shenzhen, or call Shenzhen SNC Opto Electronic Co.,Ltd., phone: +86 0755-2968-3009..
If you have downloaded the SNC smart application from the Apple, Inc. ("Apple") App Store or are using the SNC smart application on an iOS device, you acknowledge that you have read, understood, and agree to the following statements regarding Apple. These terms are solely between you and us and do not involve Apple. Apple bears no responsibility for the services or its content. Apple is under no obligation to provide maintenance or support services for the SNC smart application. If the SNC smart application fails to comply with any applicable warranty, you may notify Apple, and Apple will refund to you any applicable purchase price for the SNC smart application. To the maximum extent permitted by applicable law, Apple shall have no other warranty obligations with respect to the SNC smart application. Apple is not responsible for addressing any claims made by you or any third party regarding the SNC smart application or your possession and/or use of the SNC smart application, including but not limited to:
(a) Product liability claim;
(b) Any claim that the SNC smart application fails to comply with any applicable legal or regulatory requirement; and
(c) Claims arising from consumer protection or similar laws.
Apple is not responsible for investigating, defending, settling, or discharging any claims asserted by any third party that the SNC smart application and/or your possession and use of the SNC smart application infringe that third party's intellectual property rights. You agree to comply with any applicable third-party terms when using the SNC smart application. Apple and its subsidiaries are third-party beneficiaries of these terms, and upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary. The license granted in section 2a is limited to a non-transferable right to use the SNC smart application to control and monitor your products on any Apple-branded products.